Engaging Process and flexible User experience help to smooth operation in after sales service & repair
- Project Name: After Sales & Service
- Client: Hindware Ltd.
- Project Start Date: DEC, 2015
- Project Completion Date: MAR , 2016
To make implementation plan as, running process and working will not hamper at migration to new application, and smooth start in new application, to improve user experience and user learning and working practices.
Our Main challenge is to manage big call/ticket load (approx. 40K call per month), with multi-level working steps in multi geo location in multiple plate from (web, App) and different type of working environment .
CANDOUR is driven by a passion to create and deliver on new ideas and that is reflected in their work. It is a team that strives for excellence and is open to experimenting and creating new trends in the business. Our work relationship has been productive and we have collectively been able to achieve great results. I wish Team CANDOUR more triumphs in future. .